I know you’re here because you need help with something.
Maybe you’ve got a question about one of our guides. Or you ran into a technical issue on the site. Whatever it is, you’re in the right spot.
+1 (970) 230-5725
That’s our direct line. You can also reach us through the contact options below.
We’re gamers too. We get that when you need an answer, you need it now. Not three days from now when the event you’re asking about is already over.
This page has everything you need to get in touch with our team. Whether you want to report a bug, suggest content, or share your own gaming story, we’re listening.
We built Prime Play Splash to serve the gaming community. That means actually being available when you need us.
When to Call Us at +1 (970) 230-5725
Look, I know most people hate calling customer support.
You sit on hold. You get transferred three times. You end up more frustrated than when you started.
But sometimes a quick phone call beats typing out a long email or waiting for a response.
Here’s when you should actually pick up the phone and dial +1 (970) 230-5725.
You can’t access the site. Maybe you’re locked out of your account or a page keeps crashing. If you need to get back in right now, call me. We’ll walk you through it.
You have an urgent question about our content. Let’s say you’re reading one of our top gaming announcements this month events and something doesn’t make sense. You need clarification before a tournament starts or a sale ends. That’s what we’re here for.
You want to talk partnerships or press opportunities. Email works for this too, but if you’re on a deadline or want to discuss something in detail, a conversation is faster.
You’ve got a success story to share. Won a major tournament? Hit a milestone in your favorite game? We love featuring player wins, and talking through the details helps us tell your story better.
One thing to remember though.
We’re available Monday to Friday, 9:00 AM to 5:00 PM MST. Call during those hours and you’ll get a real person who can actually help you. Outside those times, leave a message or shoot us an email instead.
Alternative Ways to Reach Us
Look, I get it. Picking up the phone isn’t always your first choice.
Maybe you’re in the middle of a raid. Maybe it’s 2 AM and you just noticed something weird with your account. Or maybe you just prefer typing things out.
That’s why we set up multiple ways to get help.
Email Support ([email protected])
This is your best bet for anything that needs detail. Think technical glitches where you need to attach screenshots. Or when you want to give us feedback about our content and need more than 280 characters to explain it.
We respond within 24 business hours. Usually faster.
Online Contact Form
Here’s where the contact form beats email. It routes your question to the right team automatically.
Need something from Editorial? Technical Support? Want to talk Partnerships?
The form gets it to the right person without bouncing around our inbox. Faster for you, cleaner for us.
Community & Social Media
We’re on Twitter and Discord. This is where things get less formal.
Got a general question? Want to chat about exciting action games to play this year? Just want to hang out with other players?
That’s what our social channels are for.
(Quick note: don’t use social for urgent technical issues. DMs get buried fast.)
If you need immediate help and none of these work, call us at +1 (970) 230-5725. But honestly? Most questions get handled just fine through these channels.
Pick whatever works for YOUR schedule.
Quick Answers: Frequently Asked Questions (FAQ)
Look, I wish I could say we have every answer figured out.
But some things change faster than we can update this page. So if your question isn’t here or the answer feels incomplete, that’s on us. Reach out and we’ll get you sorted.
How do I submit a tip for a gameplay guide?
Use our online contact form and pick ‘Editorial Submission’ as the category. The more details you give us, the better. We can’t promise we’ll cover every tip (honestly, we get a lot), but we read them all.
I found an error in a game review. How do I report it?
Send an email with ‘Content Correction’ in the subject line and include a link to the article. We try to keep everything accurate but mistakes happen. Your help matters here.
Are you accepting guest writers?
Sometimes yes, sometimes no. We open applications when we can actually support new contributors. Follow our social channels for announcements. Or call +1 (970) 230-5725 if you want to check where we’re at right now.
How can my company’s game be featured or reviewed?
Use the ‘Partnership Inquiries’ option on our contact form. Fair warning though: we can’t review every game that comes our way. We prioritize based on what our readers actually want to see.
We’re Here to Help You Game Better
I built Prime Play Splash to support gamers like you.
Finding reliable help shouldn’t feel like a side quest. You need answers fast so you can get back to playing.
We’ve set up multiple ways for you to reach us. Pick what works for you.
Need to talk to someone right now? Call +1 (970) 230-5725 and we’ll get you sorted.
Our whole mission centers on the gaming community. Support isn’t an afterthought for us.
You came here looking for help. Now you know exactly how to get it.
Reach out using whatever method fits your style. We’re ready to assist you and get you back in the game.
